nay24 Privacy Policy

This Privacy Policy (hereinafter "Policy") is issued by nay24 (hereinafter "nay24", "Operator", "we", "us", "our"), the entity operating the online gaming platform accessible at nay24.cam (the "Platform" or "Website").

This Policy sets out how nay24 collects, uses, stores, shares and protects personal data relating to individuals who access or use the Platform (hereinafter "Player", "User", "you", "your"). It also describes the rights available to you in respect of your personal data and the mechanisms available to exercise those rights.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions, which together constitute the full agreement between you and nay24.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, postal address, phone number, financial details, identity documents and technical identifiers such as IP addresses.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, restriction and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, nay24.
• "Data Processor" means any third party that processes Personal Data on behalf of nay24 pursuant to a written data processing agreement.
• "CNIC" means the Computerised National Identity Card issued by NADRA (National Database and Registration Authority) of Pakistan.
• "KYC" means Know Your Customer — the identity and age verification process conducted by nay24 in accordance with its compliance obligations.
• "Cookie" means a small text file stored on your device by the Website for purposes including session management, security and analytics.
• "Special Category Data" means particularly sensitive personal data including health information, biometric data and data revealing racial or ethnic origin, processed only where strictly necessary and with appropriate safeguards.

nay24 acts as the Data Controller in respect of all Personal Data collected through the Platform. nay24 determines the purposes for which your data is collected and the manner in which it is processed. Where third-party service providers process data on our behalf, they do so as Data Processors under contractual obligations that require them to apply equivalent data protection standards.

The Platform is operated under applicable international licensing. nay24 is not a Pakistani entity and does not operate under the direct regulatory supervision of Pakistani authorities, including PTA, State Bank of Pakistan or any provincial authority. nay24 is not affiliated with or endorsed by the Government of Pakistan.

nay24 collects Personal Data through several mechanisms, as described in the table below:

nay24 processes your Personal Data for the following specific, legitimate purposes:

• Account Administration: Creating, maintaining and administering your account, authenticating logins and managing account preferences.
• Service Delivery: Providing access to casino games, live dealer tables, sports betting markets and all other Platform features.
• KYC & Age Verification: Verifying your identity and age in compliance with the Operator's licence obligations and to prevent underage gambling.
• Payment Processing: Facilitating deposits and withdrawals, reconciling transactions and detecting payment fraud.
• AML & Fraud Prevention: Monitoring account activity for suspicious patterns, complying with anti-money laundering obligations and reporting to relevant authorities where legally required.
• Responsible Gambling: Operating deposit limits, self-exclusion tools and problem-gambling detection algorithms to protect player welfare.
• Customer Support: Responding to support queries, complaints and account-related requests submitted through Live Chat, Help Center or email.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection and user experience.
• Legal Compliance: Meeting obligations imposed by applicable law, regulatory requirements, court orders and licensing conditions.
• Marketing Communications: Sending promotional offers and bonus notifications where you have opted in to receive such communications. You may opt out at any time.

nay24 processes Personal Data on one or more of the following lawful bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing and service delivery.
• Legal Obligation: Processing required for nay24 to comply with applicable legal obligations, including KYC, AML and regulatory reporting requirements.
• Legitimate Interests: Processing necessary for the legitimate interests of nay24, such as fraud prevention, platform security and responsible gambling monitoring, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed and unambiguous consent — for example, in relation to optional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

nay24 does not sell Personal Data to third parties. We may share your Personal Data in the following circumstances only:

7.1 Service Providers & Data Processors

We engage third-party service providers to support the operation of the Platform, including payment processors, KYC verification vendors, fraud detection partners, cloud hosting providers and analytics platforms. These providers act as Data Processors under written agreements that require them to process your data only on our instructions and in compliance with applicable data protection standards. They are not permitted to use your data for their own independent purposes.

7.2 Legal & Regulatory Disclosure

nay24 may disclose Personal Data to competent authorities, regulators, courts or law enforcement agencies where required to do so by applicable law, a binding legal order, or the licensing conditions under which the Platform operates. Such disclosures will be limited to the data strictly required to satisfy the legal obligation.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of nay24's business assets, Personal Data may be transferred to the successor entity. Players will be notified of any such transfer and of any resulting changes to data processing arrangements that materially affect their rights.

7.4 Payment Method Context

References to payment services familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — appear on the Platform for contextual reference only. nay24 does not share player data with these providers unless they are contracted as payment processors in respect of a specific transaction you initiate, and solely for the purpose of executing that transaction. These provider names do not imply endorsement of gambling by those institutions.

nay24 operates internationally and your Personal Data may be processed in jurisdictions outside Pakistan or your country of residence. Where data is transferred internationally, nay24 implements appropriate safeguards to ensure that data receives a standard of protection equivalent to that applied within the jurisdiction of the Platform's primary operations.

Safeguards applied to international transfers may include standard contractual clauses, data processing agreements incorporating recognised transfer mechanisms, and transfers to jurisdictions that maintain equivalent data protection standards.

nay24 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, to perform our contractual obligations to you and to comply with applicable legal retention requirements. The following general principles apply:

• Active Account Data: Retained for the duration of your account relationship with nay24 and for a defined period thereafter as required by regulatory obligations.
• KYC & Identity Documents: Retained for the minimum period required by the Operator's licensing conditions and applicable AML regulations. In most cases this extends beyond account closure.
• Transaction Records: Financial records are retained for a period consistent with applicable accounting, tax and AML regulatory requirements.
• Support Communications: Retained for quality assurance, compliance and dispute resolution purposes for a period defined by the Operator's internal data retention schedule.
• Marketing Data: Retained until you withdraw consent to receive marketing communications, following which marketing preferences are updated and communications cease promptly.
• Technical & Analytics Data: Anonymised or aggregated analytics data may be retained indefinitely. Personally identifiable technical data is retained for a limited period and then deleted or anonymised.

Upon expiry of the applicable retention period, Personal Data is securely deleted or rendered permanently irreversible through anonymisation.

nay24 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, loss, alteration, disclosure or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and the Platform;
• Encryption of sensitive stored data, including hashed password storage;
• Access controls restricting personal data access to authorised personnel only, on a need-to-know basis;
• Regular internal and external security reviews of Platform infrastructure;
• Secure HTTPS-only document submission through the KYC verification portal;
• Monitoring systems for detection of suspicious account activity and potential data breaches.

While nay24 maintains robust security practices, no internet-based transmission is entirely free from risk. Players are strongly encouraged to protect their own account credentials, avoid accessing the Platform from unsecured or shared networks, and to notify nay24 immediately if they suspect any unauthorised activity on their account.

11.1 What Cookies We Use

nay24 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored by your browser on your device. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function — including session authentication, security tokens and load balancing. These cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings and login state across sessions.
• Analytics Cookies: Used to collect anonymised or aggregated data about how players navigate and use the Platform, to enable us to improve performance and user experience.

11.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to refuse or delete cookies. Note that disabling strictly necessary cookies may impair the functionality of the Platform. Details of how to manage cookies are available in the help documentation of your browser.

Subject to applicable law and certain limited exceptions (such as overriding legal retention obligations), you hold the following rights in relation to your Personal Data processed by nay24:

To exercise any of the rights above, please contact nay24 through the Live Chat or Help Center within the Platform, or by emailing [email protected]. We will respond to requests within a reasonable timeframe and may require you to verify your identity before processing the request.

nay24 is strictly an adults-only platform. We do not knowingly collect or process Personal Data from individuals under the age of 18 — or the higher minimum age required by the Operator's license jurisdiction. Age verification is a mandatory step in the account registration and KYC process.

If nay24 becomes aware that Personal Data has been collected from a person under the applicable minimum age, that data will be deleted promptly and the associated Account closed. Any person who has reason to believe that a minor has registered on nay24 is encouraged to contact our support team immediately.

The nay24 Platform may contain references or contextual links to third-party services. nay24 has no control over and accepts no responsibility for the data collection, privacy practices or content of any third-party services. This Policy applies solely to data processed by nay24 in connection with the Platform. Players who access third-party services do so at their own risk and subject to those services' own privacy policies.

nay24 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable prior notice through the Platform — for example, through an on-screen notification at login. The updated Policy will bear a revised Effective Date at the top of the document.

Continued use of the Platform following notice of an updated Policy constitutes your acceptance of the revised version. It is your responsibility to review this Policy periodically. The current version is always accessible at nay24.cam/privacy-policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data by nay24, please contact us through the following channels:

• Live Chat: Available 24/7 through the Platform's built-in chat feature — the fastest route for urgent data queries.
• Help Center: Accessible from within your Account dashboard for general privacy and data protection guidance.
• Email: [email protected] — for formal data subject access requests or written privacy complaints.

nay24 aims to acknowledge all data-related queries within a reasonable period and to resolve formal data subject requests within the timeframe prescribed by applicable law. Where a request requires identity verification, we will request confirmation of your identity before processing the request — this is to protect you from unauthorised access to your data.